Booking Terms & Cancellation Policy

Requests & confirmation

Submitting a booking through this website sends a request to Tay. Your date and time are held temporarily while she reviews your details. A booking is only confirmed once Tay approves it and (where applicable) any deposit has been received. You’ll receive clear communication at each step.

Deposits & payment

Some events may require a deposit to secure the date. Any deposit and payment details will be confirmed with you directly. Online payment is not always required to submit a request.

Cancellations

Cancellations made at least 7 days before the event are eligible for a full refund of any deposit. Cancellations within 7 days may forfeit the deposit. Rain or shine – outdoor events can be moved indoors or rescheduled where possible.

Weather

For outdoor events, we’ll monitor the forecast together. Where possible we’ll move under cover or reschedule to another available date.

Travel

Free travel within Nanaimo. A $50 travel fee applies for events more than 30 km from Nanaimo, confirmed with your quote.

Space & setup

Please provide a small setup area with a table and two chairs, ideally in a shaded or sheltered spot. Setup and cleanup are included in the service.

Safety

Please let us know in advance of any known skin sensitivities or allergies so we can take appropriate care. We reserve the right to skip painting a guest if there is a health or comfort concern.